Refund & Returns Policy – Indial Nutrients

At Indial Nutrients, we strive to deliver high-quality herbal and wellness products. Due to the nature of our products, we follow a strict but fair return and refund policy.

Return Eligibility

Returns are accepted only in the following cases:

  • Product received is damaged
  • Wrong product delivered
  • Product received in tampered or leaked condition

To be eligible for return:

  • Product must be unused
  • Product must be in original packaging
  • Return request must be raised within 48 hours of delivery

Non-Returnable Products

For hygiene and safety reasons, we do not accept returns for:

  • Opened products
  • Used products
  • Herbal supplements once seal is broken
  • Products returned after 48 hours of delivery

Return Request Process

To request a return, you must:

  1. Contact our support team
  2. Share order details
  3. Share photos or videos of damaged/wrong product

Our team will review and approve eligible requests.

Refund Process

If return is approved:

  • Refund will be processed within 5-7 working days
  • Refund will be credited to original payment method
  • In case of COD orders, refund may be processed via bank transfer or wallet

Return Shipping

  • If return is due to our mistake (wrong/damaged product), return shipping cost will be borne by us.
  • If return is due to customer reason (if accepted), shipping cost may be deducted from refund.

Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once order is shipped, cancellation is not possible

Late or Missing Refunds

If you have not received refund:

  • Check your bank account
  • Contact your bank / payment provider
  • If still not received, contact our support team

Contact Us

For refund and return related queries, please contact us through the contact details available on our website.

Important Note

Indial Nutrients reserves the right to reject return/refund requests if:

  • Policy conditions are not met
  • Product is found used or damaged after delivery
  • Return request is raised after allowed time